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No More Confusion: Your Ultimate Guide to Marketing Communication Lingo

 

Cartoon picture of business people talking

Considering that every industry has its own language, concepts and acronyms, try to familiarize yourself with this list if you are interested in the Marketing Communications industry. The list of need-to-know terms will continue to grow as time, techniques and technologies advance so feel comfortable asking about a term or acronym if you are unfamiliar with it because chances are that others are also in the dark when they hear “UX”, “KPI” or “CTA”. 

Analytics

In marketing, analytics refers to the process of analyzing data to determine the return on investment of a particular marketing activity. Marketers may also use the term analytics to talk about the dashboard or system they use to review and track this data.

B2B

This acronym is shorthand for business-to-business marketing. B2B companies are those that market their products or services to other businesses.

B2C

This acronym stands for business-to-consumer marketing. B2C companies sell their products or services directly to the end consumer.

Brand

A brand is the way a company is perceived and experienced by potential customers. Pieces of a brand include its logo and other design elements, the voice it uses when interacting with customers and the target customers it’s known for serving.

Brand awareness

The extent to which potential customers are familiar with your company and the distinct images or qualities that are associated with what you are selling.

Buyer persona

Buyer personas are the imaginary people marketers target when they design ads or create content like website copy. Although buyer personas aren’t real people, they are created based on data from actual consumers. These personas are then used to inform the audience, tactics and tone of the messages delivered.

Call to action (CTA)

 A call to action is a prompt that encourages website visitors to take a certain action, such as subscribing to an email newsletter or submitting a contact form. CTAs are used to guide potential customers through the next step in a sales funnel. Campaign

A campaign is a cohesive set of marketing activities designed to achieve a specific goal, like increasing sales for a certain product or spreading awareness of a new product feature.

Case study

Case studies are a type of content that typically showcases a company’s work with a past customer, often with a heavy focus on statistics or other quantifiable data that help highlight how the company achieved the desired results.

Cold calling/emailing

A tactic used by salespeople to contact potential customers via phone or email with whom the company has had no previous contact.

Content

Content is any piece of information that’s created to be viewed by an audience. This could include blog posts, email newsletters, social media posts, videos or even print brochures.

Customer journey

Continue reading “No More Confusion: Your Ultimate Guide to Marketing Communication Lingo”
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2023 Innovation Challenge – Recap

Brendan Candon '10 speaking

The Ciocca Center, in partnership with HC Launch, hosted the annual Innovation Challenge yesterday afternoon. Yesterday’s competition revolved around business solutions for SidelineSwap, the premier marketplace dedicated to connecting athletes and sports enthusiasts in the dynamic world of sports gear selling. Founded by Brendan Candon ’10 in 2015, SidelineSwap has a remarkable track record of facilitating transactions exceeding $250 million and has earned its place among the fastest-growing global marketplaces, as recognized by the esteemed Andreessen Horowitz A16z Top 100 list. Backed by influential investors, including strategic partners such as Dick’s Sporting Goods and eBay, SidelineSwap is not only a platform for buying and selling sports equipment but a community-driven hub that empowers athletes to access quality gear affordably. The recent addition of the Trade-in Platform further exemplifies SidelineSwap’s commitment to innovation, enabling retail partners to create circular shopping experiences and fostering a sustainable and accessible marketplace for sports enthusiasts worldwide.

Students were tasked with pitching one of three solutions proposed by the CEO himself: 

Identifying Potential Sales Opportunity:

Identify a sport with over $10 million annual secondhand gear sales potential, requiring research on market size and characteristics for a successful second-hand marketplace.

Creating a User Experience Using AI:

Design an AI-driven user experience to address user problems and drive positive outcomes for SidelineSwap.

Designing a Solution For Cleaning Bats and Clubs in Bulk:

Propose solutions for efficiently cleaning baseball bats, softball bats, and golf clubs in bulk before listing on SidelineSwap.

Integrating AI into the UI: Securing 1st place, API-tizer tackled the challenge by suggesting an innovative incorporation of AI into SidelineSwap’s user interface. Rather than taking the conventional route of directly enhancing the user experience, API-tizer put forth a groundbreaking proposal to integrate AI seamlessly into SidelineSwap’s UI. This integration, facilitated through an API, was specifically aimed at photo verification and data-related processes for enhanced verification. The team not only addressed the prompt but also demonstrated forward-thinking by devising cost-effective strategies for the smooth integration of this advanced tool. Their pitch underscored a profound understanding of how strategically deploying AI could fortify user trust and elevate the overall credibility of the platform.

Savvy Sam: Claiming the 2nd place position, Team Sam directed their focus toward creating a more personalized and efficient user experience. Their innovative solution involved introducing a virtual chat assistant, named Sam, to SidelineSwap’s website. This AI-powered assistant was conceptualized to facilitate personalized user interactions, streamlining the process for users to find customized sports gear more efficiently. Team Sam’s approach emphasized the importance of user-centric design and showcased a commitment to enhancing the overall journey for SidelineSwap users, aligning with the prompt’s objective of using AI to drive positive outcomes for the business.

Squeaky Clean Solutions: The Clean Team, securing 3rd place, devised a meticulous solution aimed at optimizing the cleaning process for SidelineSwap. Acknowledging the operational challenge of managing thousands of sports products, especially baseball bats, softball bats, and golf clubs, the team presented an innovative proposal. Their approach involved implementing ultrasonic cleaners for golf clubs, demonstrating a practical and cost-effective strategy to enhance efficiency and reduce costs in the cleaning process. The Clean Team’s pitch showcased a thorough understanding of the operational intricacies within SidelineSwap’s warehouses, highlighting the significance of maintaining product quality through streamlined cleaning procedures.

Thank you to our judges, Tom Brennan ’86, Terry Waters ’81, and Brendan Candon ’10 for their invaluable time, expertise, and thoughtful evaluation during the SidelineSwap Innovation Challenge.

Winners:

First Place team

API-tizers (Meggan Fourie ’25, Maura Switzer ’25, Ivor Teagle ’25)

1st Place – $1,000:  API-tizers (Meggan Fourie ’25, Ivor Teagle ’25, Maura Switzer ’25)

2nd Place – $500: Team Sam (Nico Corporon ’26, Sean Doyle ’26)

3rd Place – $250: Clean Team (Briana Sullivan ’24, Nico Popeleski ’26, Maya Kryzwda ’24)

Written by Liz Garfield ‘24 
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2023 Women in Business Conference Recap

Women in Business Keynote Interview

The 18th annual Women in Business Conference at Holy Cross held on Saturday, November 4, 2023 was an empowering and inspirational event for alumnae and students alike. It focused on various aspects of women’s careers and personal growth within the business world. Here are a few key takeaways from the conference: 

Empowerment and Inspiration: The conference serves as a beacon of empowerment and inspiration for women pursuing success in the business industry. It aims to encourage women to strive for their goals and advance their careers while networking with other alum.

Diversity: Marybeth Kearns-Barrett ‘84 P22 27, the Director of the College Chaplains, emphasized the importance of diversity in her message. This underscores the significance of inclusivity in the business world.

Holy Cross Impact: Christine Anderson ’99, who is the Global Head of Corporate Affairs at Blackstone, served as the keynote speaker. She discussed the value of her liberal arts education in her career journey and highlighted that success in business is not limited to specific majors. Anderson pointed out that the finance industry, though still male-dominated, is a great place for women to work. She encouraged women to actively participate in discussions and engage in the field. She mentioned that Holy Cross’s mission statement still resonates with her, suggesting that the college’s values of “being women for and with others” continue to guide her in her career. 

Networking and Support: Anderson called for students and alumni to support each other and work to strengthen their network at Holy Cross. This highlights the importance of networking and building a supportive community which Holy Cross fosters.

Continuous Improvement: The call for students to always strive to be better indicates the importance of personal and professional growth and development.

Overall, the conference provided a platform for women to learn from successful women in business, gain insights into career development, and foster a sense of community and support among students and alumni. It emphasizes the value of education, diversity, and the importance of women’s active participation in traditionally male-dominated fields like finance.

Special thanks to the conference student organizing committee led by Liz Garfield ’24, Bridget Hayden ’24, Sydney Ives’ 24 and Alexandria “Sasha” Paradise ’24.  Your year-round leadership and enthusiasm in bringing together alumnae and students has been notable.  Thank you! 

Written by Liz Garfield ‘24 & Ariana Clark ‘25.
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From Liberal Arts to Co-founder and CEO: A Conversation with Brendan Candon ’10

Alumni Highlight Picture

The Innovation Challenge provides students with a unique opportunity to collaborate with local businesses or non-profits, addressing real-world issues and presenting innovative solutions. This year, the challenges are focused on SidelineSwap, an online marketplace for sporting equipment co-founded by Holy Cross alumnus Brendan Candon ’10. In a recent interview with Maeley Nakamura ’26, Brendan shared his journey from a political science major at a liberal arts school to becoming the CEO of SidelineSwap and how his experiences at Holy Cross shaped his entrepreneurial success.

MN: As a political science major at Holy Cross, how did your liberal arts education contribute to your entrepreneurial success?

BC: “As an entrepreneur, there’s no blueprint. You’re constantly problem-solving and learning across a broad surface area. And the learning is often self-directed. There’s no better foundation for entrepreneurship than liberal arts because you learn how to learn and you have an opportunity to study a broad range of subjects – from economics and accounting to political science and psychology. 

Majoring in political science helped prepare me for an environment where the right answer is often far from obvious. I learned to think critically, consider multiple perspectives, understand multiplayer strategy, and communicate persuasively. 

In both politics and business, it’s up to the leader to ask the right questions, distill the information at hand, make the best decision possible and influence their teams to pursue that plan of action. As a political science major and history minor, I had an opportunity to study these dynamics through history’s most challenging conflicts and greatest leaders, and I think that prepared me well for life as an entrepreneur.” 

Long before Brendan founded SidelineSwap, he had a history of starting businesses and talks about his successes and failures along the way, and the story of how SidelineSwap started. 

MN: Did you always know that you wanted to be an entrepreneur? Continue reading “From Liberal Arts to Co-founder and CEO: A Conversation with Brendan Candon ’10”
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Unlocking Innovation – The Journey of Flare

Quinn Fitzgerald '11 speaking to students on zoom

On Monday, HC Launch warmly welcomed Quinn Fitzgerald ’11 as the distinguished guest for their first Founder Forum event of the semester. The audience, predominantly composed of aspiring entrepreneurs, had the privilege of hearing an engaging story that intertwined innovation with personal safety. Quinn Fitzgerald shared her journey from her academic exploration in peace and conflict studies to her foray into entrepreneurship, culminating in the creation of Flare, a revolutionary personal safety company.

Quinn’s leap into entrepreneurship wasn’t premeditated but rather spurred by a college assignment that tasked her with launching a startup. The result was Flare, a company designed to tackle personal safety concerns head-on. What fueled her passion for this endeavor was a deeply personal experience – an assault that ignited her determination to address a long-standing societal issue.

Throughout the event, Quinn stressed that entrepreneurship is not just a career but an approach, a unique way of problem-solving and confronting challenges. She also shed light on the soft skills she acquired along her entrepreneurial journey, which proved instrumental to her success.

Flare was in the spotlight during the event, presented as a company specializing in personal safety, with an innovative app and a wristband. Established in 2016 and recently acquired by new ownership, this transition marked a significant milestone in its evolution. Quinn’s current focus is on coaching and mentoring other entrepreneurs, following her successful sale of Flare.

Quinn shared her venture into an industry with a centuries-old history. Her aim was to offer a more comprehensive solution to multifaceted safety concerns, moving beyond conventional methods like pepper spray. She engaged potential users rigorously through surveys and focus groups, gaining profound insights into their needs and circumstances.To develop a product that truly resonated with the market, she began with product sketches and employed 3D printing technology. The search for the right engineers was pivotal, and she successfully assembled a talented team by offering them a modest stake in the company’s ownership. The initial 3D printed prototype evolved gradually, incorporating features such as a chip and a button to enhance functionality.

Quinn also discussed her journey to secure funding. She commenced with competitions as her initial source of financing, ultimately succeeding in securing three rounds of capital. The first round brought in $750,000, the second an impressive $3 million, and the third attracted even more substantial investments, thanks to the support of both venture capitalists and angel investors.

Quinn’s narrative provides a wealth of insights for budding entrepreneurs, illustrating the path from concept to funding. Her story is a testament to the transformative power of innovation and unwavering determination in addressing complex societal challenges, one step at a time.

Thanks to Liz Garfield ’24 for writing this HC Launch recap!